01 How to Cancel or Reschedule

There is no cancellation button on this website, because there is no booking button either — everything is done by phone.

• Call +91 90275 66266 or WhatsApp us on the same number.
• Give us the name the booking is under and the date. That is enough to find it.
• A cancellation counts from the moment we acknowledge it, not from when you sent the message.
• Cancellation requests are accepted during store hours, 8 AM – 8 PM.

02 Cancellation by You

Where an advance has been paid, the notice you give us decides what comes back:

• More than 48 hours before the booking date: full refund of the advance.
• 24 to 48 hours before: 50% of the advance is refunded.
• Less than 24 hours before, or no show on the day: no refund.

Rescheduling instead of cancelling is almost always the better deal — if you move a date with more than 24 hours’ notice we will try to shift the booking rather than deduct anything.

03 Bike & Scooty Rentals

• Returning a vehicle before the booked period ends does not qualify for a refund. The booked duration is charged in full.
• If a vehicle is returned late, the next day’s rent applies. This is a charge, not a deduction from a refund.
• A booking cancelled before pickup follows the notice periods above.
• If we cannot hand over the vehicle you booked and have nothing suitable to replace it with, you get a full refund.

04 The Security Deposit

The security deposit is separate from the rent, and it is not a cancellation charge.

• It comes back to you in full when the vehicle is returned in the same condition, within the booked period.
• Any external damage to the vehicle is paid for by the renter, and is settled against the deposit.
• The deposit is forfeited if the vehicle is found carrying three riders, or if it is ridden under the influence of alcohol or drugs.
• Challans or fines issued during your rental are settled before the deposit is returned.

05 Adventure Activities

• Rafting, bungee jumping and paragliding slots follow the notice periods above.
• If you arrive at the site but are turned away because you do not meet the operator’s age, weight or health requirements, the slot is treated as a no show. Please confirm eligibility with us before you travel.
• If you choose not to jump or fly after reaching the site, the booking is not refunded — the slot, the guide and the equipment were held for you.
• Where a participant is medically unfit on the day and tells us before the activity begins, we will reschedule wherever the operator allows it.

06 Camping

• Camp bookings follow the notice periods above.
• The accommodation type is fixed at booking and cannot be changed later, so a change of camp type on arrival is not treated as a cancellation.
• Leaving the campsite early does not qualify for a partial refund of the night.
• Children below 5 stay complimentary, 5 to 10 years are charged 50%, and above 10 years the full rate applies — the same split applies to any refund.

07 When We Cancel

Sometimes the call is ours, and it is almost always about safety.

• Activities are called off for weather, water level, wind or site conditions. Paragliding in particular depends entirely on the wind.
• When we or the operator cancel, you choose: a reschedule to any date that suits you, or a full refund of what you paid for that activity.
• If a longer rafting stretch cannot run because the river is low or the group is too small, we move you to a shorter stretch and refund the difference.
• A reschedule offered by us has no cancellation charge attached to it.

08 How Refunds Are Paid

• Refunds go back the way the payment came — UPI to the account it was sent from, cash at the store if it was paid in cash.
• Refunds are processed within 7 to 10 working days of the cancellation being confirmed.
• Any bank or transaction charge on the original payment is not refundable.
• We do not refund to a third party account. The refund goes to the person who made the booking.

09 Things This Policy Does Not Cover

• Transport to and from Rishikesh, which is never included in our prices.
• Personal expenses, meals outside a camp package, and anything bought at an activity site.
• Delays or missed slots caused by traffic, road closures, strikes or government orders.
• Belongings lost or damaged during a rental or an activity.

10 Questions About a Refund

Call +91 90275 66266 or write to mr.architgupta@rediffmail.com with the booking name and date. We handle these by hand, so give us a working day to come back to you.